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UTILITIES AND SERVICES IN THE ROSARITO AREA



EMERGENCY AND USEFUL
PHONE NUMBERS IN MEXICO

 

Important information for the user

What is an emergency?

A situation in which life, health, or public or private property is in imminent danger and which requires immediate action. For example Deprivation of liberty, family violence, injuries to minors or incapacitated persons, violations, medical emergencies, etc.

What is the App?

The Application 911MóvilBC is a new tool to request emergency care services that makes available to the public the possibility of contacting through the following options:

  1. Emergency call with GPS location.
  2. Chat to report an emergency with GPS location (requires an available telephone operator).
  3. Panic button.
     

How to use it?

It is used depending on the user's needs and situation.

  • Emergency call

If there is no impediment to verbal communication, then this option allows you to make a phone call to the 911 number, which, unlike a conventional call, has the advantage of location by means of GPS, for this, it is necessary to keep GPS active on the device.

  • Chat 

In cases where there is a situation or impediment to communicate verbally whether temporary or permanent the option to use. Pressing this button will make contact with the C4 closest to your location and will open a chat session with the first available telephone operator. The advantages that this functionality has been sent photography and location by GPS.

  • Panic button

If you are in a situation of risk in which your life is in danger and you can not use the previous options such as the call or chat, (for example in the case of deprivation of liberty, violent crime in progress or medical emergency in which it is not possible to communicate verbally) this is the option to use.

  • Minors Subdued, Disappeared and Amber Alert

In cases of abduction of minors or incapacitated persons in which after an investigation the Attorney General's Office of the State (PGJE) determines that it is at risk, the person's life issues an Amber Alert and distributes the profile of the person through the means of communication so that citizens can support their location with information.

  • Guides - What to do?

Through this option, you have access to information on various topics of interest, such as Medical Emergencies (first aid), Safety, Road Safety, Natural Disasters, Legal Advice and Mechanical Problems.

  • Medical Profile

In the button that appears at the end of the right side that indicates "Medical Profile", you can fill in medical information to receive, if required, personalized medical attention. This information can be vital in cases of emergencies related to the loss of a person's health, whether sudden or chronic.

For more information click here


Dial 066 for Any Emergencies!

*** UPDATE *** As of October 3rd, 2016 the number for emergencies changed from 066 to 911, you may call this number from any landline, cellphones (Locked and unlocked with or without service) and public phones. 

911 is Mexico's New Emergency Assistance Service, it takes care of any situations and emergencies involving the Police, Fire Department and Ambulance Services, it’s similar to the 911 service in the U.S. 

Below is a list of the most common emergencies numbers, make sure you read the section on How to Dial Phones in Mexico.

 

1. MEXICO EMERGENCY TELEPHONE NUMBERS

FOR ANY EMERGENCY
 

From a Mexican cellphone or landline

Dial 911

 

From a U.S. cellphone

Dial 911

Note: Dialing 911 from any U.S. Cell Phone while in Mexico will connect you to Mexico’s Emergency Assistance Service.

 

Police Department in Baja

POLICE DEPARTMENT

Rosarito – (661) 613-0612

Tijuana – (664) 607-3113

Ensenada – (646)182-3036

 

 

Red Cross in BajaREDCROSS AMBULANCE

Rosarito – (661) 612-0414

Tijuana – (664) 685-5556

Ensenada – (646)174-4585

 

 

Fire Department in BajaFIRE DEPARTMENT

Rosarito – (661) 613-1145

Tijuana – (664) 685-5556

Ensenada – (646) 120-5435

 

STATE’S TOURIST ATTENTION OFFICE

From any Mexican cellphone or landline

Dial 078

 

ANONYMOUS REPORTING OF CRIME AND CORRUPTION

Within Mexico – Dial 089

From the U.S. – 1 866 201-5060

 

DIF (FAMILY PROTECTION DEPARTMENT)

Rosarito – (661) 612-6082

Tijuana – (664) 608-8200

Ensenada – (646) 900-9030

Mexico's Amber Alert – 01 800 008-5400

 

CONSULATES IN TIJUANA

U.S. Consulate – (664) 622-7400

Canadian Consulate – (664) 684-0461

For a complete list of consulates in Tijuana CLICK HERE

 

 

2. ROSARITO’S USEFUL TELEPHONE NUMBERS FOR EXPATRIATES/VISITORS 

CONVENTION & VISITORS BUREAU – (661) 612-0396
 

CITY HALL – (661) 614-9600
 

OMBUDSMAN OFFICE (Richard Moreno) – (661) 612-5071

Note: The Ombudsman office will assist tourists with any problems; especially accident or crime
 

FOREIGN RESIDENTS ATTENTION OFFICE/FRAO (Antonio Ruiz)  – (661) 614-9697